Refund policy: 7-day money-back guarantee

Every IPTV Nederland One subscription comes with a 7-day money-back guarantee. If the service doesn't work for you, let us know; we'll fix it or refund you.

Who it applies to

• All plan lengths: 3, 6 and 12 months.
• The 7 days start on the day your subscription is activated and your login details are sent.
• The guarantee covers your first order. A new order after a subscription ends is not covered.

How to ask for a refund

• Message us on WhatsApp within 7 days of activation, from the number you ordered with.
• Tell us what's wrong, which device and app you use, and send a speed test if the picture freezes.
• We first try to fix the problem. If you still want your money back after that, we arrange the refund.

How you're refunded

• You get the full price of the subscription back.
• We refund through the same payment method you used.
• We send the refund within 5 working days of agreeing it. Your bank or payment provider may take a few more days.
• After the refund the subscription is switched off.

No automatic renewal

You pay once and the subscription doesn't renew by itself, so there's nothing to cancel when your period ends.

Your statutory rights

This guarantee comes on top of your statutory consumer rights, which always apply.

See also: IPTV plans and prices · terms · contact